Infuse AI And ChatGPT Into Everything Microsoft's Plan 2023

 Search Redefined?

Microsoft has already integrated GPT technology (generative pre-trained transformer – the “brain” of ChatGPT) into its Bing search engine, although, as of writing, users may have to join a waiting list in order to get access to the new Bing. The interesting element of this is that it represents Microsoft directly challenging Google for the title of king of search – a title that Google has held for over 20 years. Natural language search offers a new way to extract information from the internet. Rather than simply returning web pages, it can extract facts, figures, and answers and format them into a response that most helpfully answers our queries. Whether this will permanently change the way we search the internet is up in the air – but one thing that’s certain is that it has got Google worried enough to put the pedal to the metal on the development of its own language model, Bard.

The Office of the Future

Understandably, there’s a lot of speculation at the moment about how Microsoft might build ChatGPT functionality into its world-leading suite of office software, formerly known as Microsoft Office and Office 365. This package includes some of the most widely used enterprise productivity tools in the world, including Word, Excel, PowerPoint, and Outlook. Although concrete details have not been made public, there are some obvious use cases that would seem likely to be included, such as automatic email creation in Outlook, spreadsheet formatting in Excel, and all manner of writing tasks that could be automated in Word. Given that these are applications that are used every day by millions of businesses to carry out day-to-day activities, a full ChatGPT integration, as promised, is likely to have a huge impact on the way that many of us spend our working days.

Collaborative Working

ChatGPT functions are already enabled in Microsoft Teams, its collaborative working environment featuring virtual conferencing and video calling functionality. Users who pay to use the premium version can take advantage of automated note-taking functions that automatically create bullet-pointed references of ongoing conversations. It will automatically recap meetings, translate languages in real-time, create to-do lists based on conversations that take place, and provide transcripts and summaries of calls. One particularly interesting feature is that these functions will be personalized, with individual reports and summaries created for different team members depending on their roles. This will even extend to the ability to create reports for team members who aren’t present in a particular meeting.

Power Platform

These applications tend to be used by slightly more technical users than those who solely rely on Microsoft’s Office suite. They include Power BI and Power Automate and potentially offer some of the most exciting implications when it comes to ChatGPT or natural language integration. The Power apps are focused on the no-code/low-code concept, allowing users to create their own applications or set up complex automated processes without needing to get their hands dirty with actual computer code. Because they already allow users to accomplish fairly complex tasks, integrating a natural language interface would remove yet another layer of complexity.

Automating the Sales Process

Microsoft’s Viva Sales application is used to manage incoming and outgoing sales communications, and a preview version was recently announced that uses ChatGPT to automate some functionality. Suggested email content will be available and personalized to individual customers to include information specifically relevant to them. Microsoft says that sales agents typically spend 66 percent of their day on tasks that can easily be automated, freeing them up to dedicate their time to specific customers and challenges that require a human touch.

I Work With Microsoft Products – Will AI Take My Job?

If Microsoft products can now effectively create output themselves without having to be told specifically what to do – what implications does that have for the careers of millions of knowledge workers who use them?

Nadella himself has attempted to put minds at rest on this issue – “The best way to prepare for it is not to bet against this technology, and this technology helping you in your job and your business process”, he has said. What this means is that the best way of ensuring AI doesn't replace you – whether or not you rely on Microsoft products to do your job – is to make friends with it rather than think of it as an enemy.